The facts on security, data sovereignty, DPDP, licensing, and how it works. Same answers our assistant Zoro gives — kept consistent so the site and the bot never disagree.
UltraDesk sessions are end-to-end encrypted (DTLS/WebRTC). Every session needs an explicit Allow/Deny consent and shows an un-hideable session indicator, and our relay only ever carries ciphertext — Spectra cannot see your screen or session content. Every connection is audited.
UltraDesk is built in India and hosted in India — the central server, regional edges and relays all run on Indian infrastructure under Indian jurisdiction. Your data never leaves India.
DPDP-ready by design: data residency in India, a named Indian data fiduciary (Spectra Technologies India Private Limited), full auditability, and data-minimisation (the relay sees only ciphertext). UltraDesk gives you the technical substrate; your organisation remains responsible for its own policies and notices.
UltraDesk is priced per support seat — one seat = one concurrent technician — and the customer machines you support are unlimited and free. There's a permanent free tier for light use, and paid plans (₹100–₹199 / seat / month) lift the free limits and add recording, multiple seats, and unattended at scale. Current rates are on the pricing section. For volume or custom terms, talk to our team.
UltraDesk has a permanent free tier — free forever for light use, no card needed: 1 support seat, up to 40 support sessions a week, and sessions up to 60 minutes, with unlimited supported machines. Paid plans (₹100–₹199 / seat / month) simply lift those limits and add session recording, multiple seats, and unattended access at scale. Because you can use it free first, paid subscriptions are non-refundable — see our refund policy.
Two ways: attended support via a one-time code (your customer runs UltraDesk and clicks Allow), or unattended access to machines you manage. Screen, control, files and voice over one encrypted, India-hosted path. See the getting-started guide.
Windows is available today; a Linux client is coming, with Mac/mobile on the roadmap. For timelines, ask our team.
On-prem / self-host options and government & enterprise procurement are handled by our team. Contact us and we'll help.