📘 Docs & getting started

Get started with UltraDesk

Two ways to run it, an attended session in under a minute by support code, and unattended access for machines you manage — all with visible consent and an always-on session indicator.

InstallAttended (support code) Unattended accessConsent & indicator Licensing & billing

1 · Install

Pick the mode that fits — both are signed by Spectra Technologies India Private Limited.

Portable — no install

Download the portable runner, double-click, and connect. Nothing is installed permanently — ideal for one-off attended support. Get it →

Installer — service mode

Install the MSI for managed, always-on unattended access. Shows as “UltraDesk” in Add/Remove Programs. Get it →

2 · Run an attended session with a support code

  1. Technician: generate a short support code and read it to the customer (or send the link).
  2. Customer: enter the code at the support-code box, or open the link.
  3. Customer: download & run UltraDesk (portable — nothing installed).
  4. Customer: an unmissable prompt names who is connecting — click Allow. Deny anytime.
  5. You're connected. A banner stays on screen the whole session so the customer always knows.

3 · Set up unattended access

  1. Install the MSI (service mode) on the machine you manage.
  2. Enrol it to your account; it appears in your Saved machines address book with live online status.
  3. Connect anytime with per-account permissions — the always-on indicator still shows, so access is never silent.
  4. Sensitive actions (blank screen, input lock) are gated to authorised accounts and audited.
UltraDesk agent settings — the customer's local control panel
The customer-side settings panel — the person at the machine controls how UltraDesk behaves.

4 · Consent & the session indicator (anti-scam)

Before anyone can see or control a screen, an explicit Allow / Deny prompt names the connecting account. Throughout the session an un-hideable banner names who is connected — the technician can't move, close or suppress it. This is the design, not a setting. Read the security model →

5 · Licensing & billing

  1. You license the support side: one seat = one concurrent technician. Supported customer machines are unlimited and free.
  2. Pay per seat by UPI; your account activates once payment is verified. A grace window means an in-flight renewal never drops you mid-cycle.
  3. Manage seats, machines and revoke (format-recovery) in your portal.
UltraDesk UPI payment showing the GST-exclusive split and a dynamic QR
Paying per seat by UPI — the amount is shown GST-exclusive (base + 18% GST) with a unique reference for instant reconciliation.